5 Statuses — Order Lifecycle
On CSR, each order goes through 5 clear statuses, with timestamp + photo/video evidence at each milestone:
- 30% T/T deposit — escrow account receives funds, supplier receives official PO.
- Production — supplier starts production, with production plan + expected completion date.
- Inspection — CSR QC team arrives at factory 1-2 days before shipment, audits goods per PO + spec, sends report + photos/videos.
- Shipping — goods loaded onto container/truck, with international tracking number (for sea: Bill of Lading; for truck: vehicle plate + GPS), realtime location update every 6h.
- Delivered — goods arrive at CSR warehouse in Huu Nghi (road) or Hai Phong/Cat Lai (sea), customs cleared, domestic transport to buyer warehouse. Buyer signs → order closed → escrow account disburses.
“Vietnamese buyers need to know where their goods are — not because they don't trust the CSR, but because they have end customers waiting. Realtime tracking is how we respect your business plan.”
Photo/Video Updates — See with Your Own Eyes
The biggest difference of CSR vs other platforms: we provide ACTUAL photos/videos at each milestone, not just status text. Specifically: Production — 5-10 photos of your batch running on the line + 2-3 timelapse production videos. Inspection — 30-50 photos + 5-8 detailed videos (measuring dimensions, checking material, counting quantity, checking packaging). Shipping — photos of sealed container + loading video + CMR (international waybill) photo + customs clearance photo + warehouse arrival photo. Delivered — photos of delivery to buyer + acceptance report + barcode scan. Total 30-80 photos + 5-15 videos per order, stored on cloud, buyer can download anytime.
Multi-channel notification
Update notifications via multiple channels simultaneously:
- Email — full content + detail link + thumbnail photos.
- Zalo OA Huayuesc — realtime push notification, fastest on mobile.
- SMS for key milestones (delivery) — concise content.
- Dashboard /buyer-center/orders — view overview of all orders, filter by status, search by PO number/product/supplier.
- API tracking for enterprise (Buyer ≥$100K/year) — real-time webhook to integrate into the enterprise's internal ERP.
When Issues Arise — Rapid Response
When an issue occurs (supplier delayed, damaged goods during transport, customs clearance issues, etc.), Huayue proactively notifies within 2 hours from discovery — no need for the buyer to ask. Each issue has a response plan: supplier delayed → CSR negotiates penalty + expedites, proposes compensation to buyer (discount, free shipping). Damaged goods during transport → CIF insurance covers 100%, supplier ships free replacement, new delivery time communicated. Customs clearance issues → Huayue Logistics team handles, 24/7 support, new timeline estimated. Buyer has a direct contact person at Huayue Hanoi for all orders.
- ✓5 clear statuses from deposit to delivery
- ✓30-80 photos + 5-15 ACTUAL videos per order
- ✓Notification multi-channel: email + Zalo + SMS + dashboard
- ✓Proactive alert within 2 hours when an issue occurs
- ✓API tracking cho enterprise integrate ERP
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